We are always there for you

Do you have a question about one of our products or about your order? Our team is ready to answer all your questions.

Opening hours

Our customer service is available from Monday to Friday between 09:00 and 17:30

Opening hours

Your order has been processed with the utmost care. Not entirely happy with your purchase or something is wrong? That can happen, of course. At Optismile, you can simply return your products within 30 days. Read on below to find out how returns work.


You can return your order to us within 30 days of receipt. If you exercise your right of withdrawal, we ask you to return the product with all delivered accessories and in the original state and packaging. You can register your return using the return form on the next page: Return form 


Unfortunately, an exchange is not possible. Of course, you can always return the product and order another one, provided the return conditions are met. Is there something wrong with your product? Then we will gladly exchange it for a new one. Please contact [email protected] or call + 31 (0)20 - 261 48 83.

Return conditions

You may return the product to us within 30 days of receiving it. Please read the conditions below carefully.

  • The return must be announced within 30 days by completing the return form.
  • The return will only be accepted if the packaging and the product(s) are undamaged and the product is in unused (100% new) condition.
  • Products that can no longer be sold for health protection/hygiene reasons and whose seal has been broken after delivery will not be taken back.
  • The risk of damage or loss of the product during shipping is always the responsibility of the sender.
  • You must pack the parcel properly and sufficiently frank it (insufficient postage will be refused).

Please note that shipping costs are always at your own expense.

Missed delivery address?

Did you accidentally give the wrong delivery address? Please contact us as soon as possible by phone on + 31 (0)20 - 261 48 83. We will then try to change the delivery address with our carrier.


We will credit you as soon as possible after registering the return product via the returns portal. This means at the latest within 14 days, upon proof that the product(s) have been returned. If products are returned damaged, we may charge a fee. We will only charge this if the damage is a consequence of use of the goods beyond what is necessary to establish the nature, characteristics and function of the goods.

Please note: Always make sure you keep the track & trace code to track your return.

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