Customer service

You can return the order to us within 14 days of receipt. If you exercise your right of withdrawal, we ask you to return the product with all delivered accessories and in the original condition and packaging. To do this, please contact us at customerservice@optismile.eu or call + 31 (0)20 - 261 48 83.

You may return the product to us within 14 days of receipt. Please read the following conditions carefully.

• The return must be made known within 14 days by means of the return portal.
• The return is only accepted if the packaging and the product(s) are undamaged and the product is in unused (100% new) condition.
• Products that can no longer be sold due to health protection/hygiene reasons and whose seal is broken after delivery will not be accepted for return.
• The risk of damage or loss of the product during shipment is always borne by the sender.
• You need to pack the package well and frank it sufficiently (insufficiently franked mail will be refused).

Note: the shipping costs are always for your own account.

We will issue a credit note as soon as possible after the return product has been reported via the returns portal. This means within 14 days at the latest, upon proof that the product(s) have been returned. If products are returned damaged, we may charge a fee. We will only charge you if the damage is a result of the use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.

Note: Always make sure to keep the track & trace code in order to trace your return.

It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and offer a desired solution. You can mail to: customerservice@optismile.eu. Our customer service staff will look into the complaint and try to resolve it to everyone's satisfaction. We will reply to your complaint within 14 days of receipt; if it takes longer, we will notify you. Should you not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk, of which we are a member. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/ As of 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at(http://ec.europa.eu/odr.) If the complaint is not yet pending elsewhere, you are free to file the complaint via the European Union platform.

Our products are shipped to the Netherlands, Belgium, Germany and France. Delivery times may vary from country to country.

If you are missing any articles/products from your order, that is of course annoying. Please contact our customer service via tel: 020 - 261 4883 or email: customerservice@optismile.eu.

Yes, up to an amount of €30 there are shipping costs associated with an order. These shipping costs are: €2.99

For orders above €30, shipping is free to addresses in the Netherlands and Belgium.

Please note that shipping costs vary per country.

We aim to deliver your order as soon as possible. Therefore, orders placed before 23:00 on working days will be shipped within 24 hours. Still haven't received your order after 5 working days? Then please contact our customer service.