Yes, up to an amount of €50 there are shipping costs associated with an order. These shipping costs are: €2.99
For orders above €50, shipping is free to addresses in the Netherlands, Belgium and Germany.
Please note that shipping costs vary per country.
Once you have placed an order, all the items in that order will be shipped at once. The item with the longest delivery time determines the final shipping date of your order.
Our products are shipped to the Netherlands, Belgium, Germany and France. Delivery times may vary from country to country.
We aim to deliver your order as soon as possible. Therefore, orders placed before 23:00 on working days will be shipped within 24 hours. Still haven't received your order after 5 working days? Then please contact our customer service.
For orders in Belgium, Germany or France, please allow up to 7 working days for delivery. Is this not the case? Please contact our customer service via tel: 020 - 261 4883 or email: [email protected].
You can pay with: iDeal, Credit card, Paypal, Bancontact, ING Home'Pay, Sofort Banking and VVV gift card.
Of course it is possible to change or cancel your order. However, it is important to contact us by telephone as soon as possible. Only then can we cancel the delivery and no costs will be charged.
We can be reached at: 020 - 261 4883
If the discount code does not work, please contact our customer service.
Please note that discount codes can only be used once and cannot be used in combination with other codes.
It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and offer a desired solution. You can mail to: [email protected]. Our customer service staff will look into the complaint and try to resolve it to everyone's satisfaction. We will reply to your complaint within 14 days of receipt; if it takes longer, we will notify you. Should you not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk, of which we are a member. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/ As of 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at(http://ec.europa.eu/odr.) If the complaint is not yet pending elsewhere, you are free to file the complaint via the European Union platform.