I want to exchange my product, how does that work?

Do you want to exchange the product? This is certainly possible if the return conditions are met. Please contact customerservice@optismile.eu or call + 31 (0)20 - 261 48 83. Please make sure to include the fully completed return form in your return package.

What are the return conditions?

You may return the product to us within 14 days of receipt. Please read the following conditions carefully. The return must be made known within 14 days by means of the return portal. The return is only accepted if the packaging and the product(s) are undamaged and the product is in unused (100% new) condition. Products that can no longer be sold due to health protection/hygiene reasons and whose seal is broken after delivery will not be accepted for return. The risk of damage or loss of the product during shipment is always borne by the sender. You need to pack the package well and frank it sufficiently (insufficiently franked mail will be refused). Note: the shipping costs are always for your own account.

Returns & Exchanges

Name: OptiSmile
Telephone: +31 20 2614883
Price range: €

What can we help you with?

You can return the order to us within 14 days of receipt. If you exercise your right of withdrawal, we ask you to return the product with all delivered accessories and in the original condition and packaging. To do this, please contact us at [email protected] or call + 31 (0)20 - 261 48 83.

Do you want to exchange the product? This is certainly possible if the return conditions are met. Please contact [email protected] or call + 31 (0)20 - 261 48 83. Please make sure to include the fully completed return form in your return package.

You may return the product to us within 14 days of receipt. Please read the following conditions carefully.

The return must be made known within 14 days by means of the return portal.
The return is only accepted if the packaging and the product(s) are undamaged and the product is in unused (100% new) condition.
Products that can no longer be sold due to health protection/hygiene reasons and whose seal is broken after delivery will not be accepted for return.
The risk of damage or loss of the product during shipment is always borne by the sender.
You need to pack the package well and frank it sufficiently (insufficiently franked mail will be refused).

Note: the shipping costs are always for your own account.

Did you accidentally give the wrong delivery address? Please contact us as soon as possible by telephone on + 31 (0)20 - 261 48 83. We will then try to change the delivery address with our carrier.

We will issue a credit note as soon as possible after the return product has been reported via the returns portal. This means within 14 days at the latest, upon proof that the product(s) have been returned. If products are returned damaged, we may charge a fee. We will only charge you if the damage is a result of the use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.

Note: Always make sure to keep the track & trace code in order to trace your return.

That depends on the specific case. Is there a manufacturing defect and is it within the guarantee period? Then the repair will be reimbursed.

Did you drop the product or is there water damage? Then we may charge you for the repair. Of course, in this case we ensure minimal costs.

Can't figure it out?

Couldn't find the answer you were looking for? Sorry about that, but feel free to contact us and we will help you!

Opening hours

Our customer service is available from Monday to Friday between 09:00 and 17:30

Contact +31 20 2614883 Send us an email

Ordering & Delivery

Yes, up to an amount of €50 there are shipping costs associated with an order. These shipping costs are: €2.99

For orders above €50, shipping is free to addresses in the Netherlands, Belgium and Germany.

Please note that shipping costs vary per country.

Once you have placed an order, all the items in that order will be shipped at once. The item with the longest delivery time determines the final shipping date of your order.

Our products are shipped to the Netherlands, Belgium, Germany and France. Delivery times may vary from country to country.

If you are missing any articles/products from your order, that is of course annoying. Please contact our customer service via tel: 020 - 261 4883 or email: [email protected].

We aim to deliver your order as soon as possible. Therefore, orders placed before 23:00 on working days will be shipped within 24 hours. Still haven't received your order after 5 working days? Then please contact our customer service.

For orders in Belgium, Germany or France, please allow up to 7 working days for delivery. Is this not the case? Please contact our customer service via tel: 020 - 261 4883 or email: [email protected].

You can pay with: iDeal, Credit card, Paypal, Bancontact, ING Home'Pay, Sofort Banking and VVV gift card.

Of course it is possible to change or cancel your order. However, it is important to contact us by telephone as soon as possible. Only then can we cancel the delivery and no costs will be charged.

We can be reached at: 020 - 261 4883

If the discount code does not work, please contact our customer service.

Please note that discount codes can only be used once and cannot be used in combination with other codes.

Other

It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and offer a desired solution. You can mail to: [email protected]. Our customer service staff will look into the complaint and try to resolve it to everyone's satisfaction. We will reply to your complaint within 14 days of receipt; if it takes longer, we will notify you. Should you not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk, of which we are a member. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/ As of 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at(http://ec.europa.eu/odr.) If the complaint is not yet pending elsewhere, you are free to file the complaint via the European Union platform.